Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a sixty–minute response time warranty for every ticket or email that you send to the tech support team. We will swiftly respond to all the typical enquiries and forward right away the issue to our sysadmins if additional assistance is needed. If you order our Optional Admin Services package, we will perform any of the included server administration services at a time that has been agreed upon in advance.
A Top–Class Help Desk Support Service
- We will be online for you 24x7x365 to reply to any enquiries that you may have with regard to our Website Control Panel or any of the apps that we have installed for you on the server. If you also need support tackling server management tasks, you can take advantage of our Optional Admin Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan comes with our free–of–cost Website Control Panel, which sports a fully detailed knowledgebase plus a set of how–to video tutorials. Whenever you require assistance working with the Website Control Panel, just push the Videos or Help buttons situated in the top right corner.