If you have ever had a shared web hosting account before or you have dealt with any other kind of online service, you are probably aware from your own experience that for certain things it is better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. In order to find out more about a service before you order it or if something small-scale needs to be done, for instance, it will be much easier and quicker to get it done live. When you have the option to connect with representatives by phone, it is very likely that you're using the services of an actual website hosting supplier, not a reseller. The type of support that you'll get over the telephone varies between different companies - from standard issues to professional technical support. Typically most of the providers supply pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved via e-mail or tickets.

Phone Support in Shared Web Hosting

In case you decide to get one of our shared web hosting plans, you will be able to get hold of our support crew over the telephone for 14 hours per day. We will help you choose the proper plan for your websites because we think that it is better to discuss these matters with a live person. In case you already own an account, we are able to assist you with your sales/billing questions as well as general matters, even with some tech problems that do not need too much time or escalation to a system administrator since it is better to open a support ticket for time-consuming problems and have all the communication in one place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you would like to learn more about the packages, you have a billing issue or some general problem, you can just give us a call. Though some more complex problems could require a ticket to give some time to our tech support crew to analyze, we will assist you with a number of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you're in a different country, we have an international number where you're able to get in touch with us.