If you ever encounter a problem with your site and are incapable of fixing it on your own, ask the hosting provider’s support staff to assist you to get the website back online. A swift resolution would be the best scenario, but lots of hosting companies reply within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if your problem can be swiftly fixed, your site may not function correctly or it may not be accessible whatsoever for an extended period of time, so you may lose potential customers because it is extremely unlikely that anyone will revisit a website that’s inoperative. That is why, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a software application update does not go as planned or you erase something mistakenly, for instance, the website must be fixed quickly so as to avoid prolonged unreachability.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to receive a response to a customer support ticket or an e-mail. Regardless of when you get in touch with us, we’ll assist you within maximum 1 hour with any technical and sales inquiries that you may have. The fact is, our real reply time scarcely ever surpasses twenty-thirty minutes. Since we’re on duty 24/7/365, you will always receive help in a well-timed fashion and we know how essential this is in the Internet world. Shortly after you contact us, we will reply to your queries. In case you confront any technical obstacle, we’ll deal with it for you, or we’ll provide you with all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our incredibly fast support services. You’ll receive an answer to any support ticket submitted through the hosting Control Panel or email sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes far less time to explore and solve a problem. We’ll provide you with more info if the solution entails something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be precisely the same and because of the fact that our support team is working 24x7, you’ll get prompt help for practically any general, billing or technical issue no matter what time it is.