A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It is an efficient method to get some info about the website hosting services or have some issue resolved as you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the lower chance of mistakes when you exchange data such as usernames or domain names, the more rapid response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do another thing while the agent examines the issue involved. Also, you will be able to join a live chat room from any computer that is connected to the Internet, avoiding the phone fees that you will need to pay when you are calling to another country.

Live Chat Support in Shared Web Hosting

As a part of the support services that we supply for all of our shared web hosting plans, you can find live chat support that is available 24x7, even on holidays. You'll be able to get in touch with us regardless if you already have an account or not, as we will support you with all kinds of things, ranging from supplying you with common info on our services in case you aren't a customer yet and you're thinking about ordering one of the packages, to helping you with creating an email account in an email client. Part of the issues are more complicated and time-consuming, therefore you'll need to take advantage of the ticketing system that is built-in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so that when you have any kind of questions about our semi-dedicated hosting plans, you will be able to talk with our customer care team whenever you need regardless of whether you have already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, but we are able to help you with quite a few tech questions too. We will help you select the optimal plan for your sites if you do not have an account yet, we can answer any kind of billing questions or concerns you have or we can help you with installing your new email address on your personal computer or smartphone - all the aforementioned will be done promptly since our live chat service is available all the time, every day. No matter when you require assistance, you'll be able to chat with an agent and save a long time.