There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a trouble ticket system. It is the easiest communication method for a number of reasons. If no help desk support team representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste extensive pieces of info without worrying about misprints, and in case a certain problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in the exact same location, so each party can always follow the steps taken by the other one. The negative side of using tickets to contact your web hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you have to supply information or to adhere to instructions, you’ll need to use no less than 2 different admin consoles and this number could rise in case you wish to administer a couple of domain names. Also, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting plans feature an integrated support ticket system, which is included in our custom-created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in one and the same location – payments, web files, emails, trouble tickets, etc., eliminating the need to log in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just several mouse clicks without needing to leave your Control Panel. In the meantime, you may select a category and our system will offer you a number of educational articles, which will supply you with more information and which may help you solve any given issue even before you submit a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more efficient to manage everything in a single place, which is why we have implemented a ticketing system into the custom Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will allow you to handle the communication with our help desk staff together with your account, which means that you will not have to memorize additional sign-on credentials for another system. You will be able to open a new ticket or to track the status of an old one with no more than several clicks whilst you are browsing the files hosted in your semi-dedicated account. Moreover, you can look through older tickets using a clever search box or read applicable FAQ articles, which contain solutions to commonly faced issues. The integrated ticketing system is closely monitored 24/7/365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to assist you.