The support that you'll get from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical issue with a current account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real website hosting provider not from some reseller. When you acquire a hosting account via a company that doesn't own its servers and it can't access them right away, it is almost certain that you'll wait for a couple of days to have a response to any query, so your web sites may stay offline for quite some time. In comparison, a provider that offers different means of communication and has a tech support crew available at any time can assist you right away and help you minimize or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance right away, that's why our shared web hosting services include 24/7 technical support along with various options for communication. In case you don't have an account yet, you can give us a call or use our live chat and talk to a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up purchasing a service which you cannot use. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it requires further investigation. Unlike the vast majority of providers that you can find today, we respond to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we supply feature 24/7 customer and technical support, so regardless of what issue you experience, you can get in touch with us and we will help you in a timely manner. Our guaranteed answer time for every email message or support ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 min. We also provide phone support with multiple local numbers around the globe and a live chat, so that you are able to contact us and receive additional details about our solutions even if you don't have an account yet. We are able to help you with any kind of question or a problem you may have - payment methods, plan specifications, email setup, website hosting account settings, etcetera. If you employ our services, you won't ever experience a situation where you need to wait for a few days to get a problem solved like you will have to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

Using our VPS hosting plans, you'll never need to wait for more than an hour so as to get assistance for any type of problem that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open from your billing Control Panel or email messages that you send to our technical support team. We also have local phone numbers in a couple of countries around the globe and a live chat service where we can assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the various means of communication, so regardless what your question or problem is, there's always somebody to help you out without delay. When you need help with third-party software, which you cannot set up or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour max response time guarantee, you will receive timely support when you order a dedicated server through our company. Our customer and tech support crews are available 24/7/365, as a result if you open a ticket through your billing account or you send an email related to any problem with your server or the pre-installed software on it at any time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the best option in case the issue involved requires more time to be resolved or when it should be forwarded to our administrators, as it is much easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to phone us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.